We're sorry to hear that you're having trouble with your Luminance RED. This is certainly not typical.
Please make sure of the following:
1. Make sure your device has been in the charging base for 5+ hours prior to use.
2. Make sure you're placing the device in the charging base the correct way. (Please see attached picture)
3. Be sure you are pressing the "Start" button after you turn on your device
If you're still having trouble with your device, please send us an email to email@example.com and we'll be happy to assist you with this!