Help! My Luminance RED is not working!

We're sorry to hear that you're experiencing an issue with your Luminance RED. This is not typical performance for the device.

Before contacting support, try these two simple fixes:
1. Ensure your device has been in the charging base for 5+ hours prior to use.
2. Confirm the device is properly positioned in the charging base.

If you're still having issues after trying these steps, please email us at info@luminancemedical.com and our team will be happy to assist you!