The Luminance RED

General FAQ's

• How long has the Luminance RED been on the market?
• Can I use the Luminance RED if I'm pregnant?
• Is the Luminance RED Safe for Children?
• Can I use one Device to treat both Cold Sores and Genital Herpes?
• Do I need to wear some sort of eye protection when using the Luminance RED?
• Can the Luminance RED be used to treat Warts?

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Orders

• When will I receive my order?
• How will my order be shipped?
• I want to cancel my order
• The Tracking for my Luminance RED indicates my device was delivered but I don't have it
• How does the Luminance RED Return Policy work?

Care and Maintenance

• How should I clean my Luminance RED?
• Can I leave my device on the charging base?
• How many uses will I get out of one charge?
• Help! I dropped my Fiber Optic Tip and it broke!

Luminance RED Lip Device

• How should I use my Luminance RED to treat Cold Sores?
• What is the recommended treatment for this device?
• Can I use the Luminance RED to Prevent Outbreaks?
• What are the Specs of this Luminance RED Device?
• Can you use the Luminance RED after a cold sore is already fully there?
• Can I use this device with Abreva or other ointments?

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Luminance RED Acne Device

• How should I use my Luminance RED to treat Acne?
• What is the recommended treatment for this device?
• What are the specs of this Luminance RED Device?
• Does it work if I have makeup on?

Luminance RED Genital Device

• Can I use the Luminance RED without the Activating Topical System?
• How should I use my Luminance RED to treat an outbreak?
• What is the recommended treatment for this Device?
• Can I use the Luminance RED to prevent outbreaks?
• What are the Specs of this Luminance RED Device?
• Will I see immediate results?

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Activating Topical System - Lip Sore

• Can I use the Luminance RED without the Activating Topical System?
• What are the benefits of each ingredient?
• What Ingredients are in The Activating Topical System for the Lip Sore Device?
• How do I use the Activating Topical System for the Lip Sore Device?
• What is included in the Activating Topical System For The Lip Sore Device?
• What is the Activating Topical System for the Lip Sore Device?

Activating Topical System - Acne

• Can I use the Luminance RED without the Activating Topical System?
• What is the Activating Topical System for the Acne Device?
• What is included in the Activating Topical System For The Acne Device?
• How do I use the Activating Topical System for the Acne Device?
• What Ingredients are in The Activating Topical System for the Acne Device?
• What are the benefits of each ingredient?

Activating Topical System - Genital

• What is the Activating Topical System for the Genital Device?
• What is included in the Activating Topical System For The Genital Device?
• How do I use the Activating Topical System for the Genital Device?
• What Ingredients are in The Activating Topical System for the Genital Device?
• What are the benefits of each ingredient?

Luminance RED Mouth Device

• How should I use my Luminance RED to treat Canker Sores and Mouth Ulcers?
• What is the recommended treatment for this device?
• What are the Specs of this Luminance RED Device?
• I'm not happy with my initial results

Troubleshooting

• Help! My Luminance RED is not working!
• The Countdown timer on my Luminance RED is coming on but not the light!
• Should my Luminance RED get warm?